Senior Manager, Customer Success Management(People Management Experience Required)

Join a leading AI CRM provider to lead a Customer Success team delivering premium Signature experiences. You’ll drive cross‑functional collaboration, manage risk, and cultivate executive relationships to ensure customer success. The role requires AMER shift work and leadership of 8‑15 managers. What You'll Do Lead and develop a team of 8‑15 Customer Success Managers delivering Signature experiences. Allocate resources and coordinate with delivery leaders to match customers with optimal expertise. Own execution of Signature offers for clouds, meeting satisfaction and success score targets. Build executive relationships, resolve customer issues, and enhance value from Signature investments. Identify high‑risk accounts, coordinate internal teams for corrective actions and risk mitigation. Partner with Account Executives, Renewals, and Success Plan Sales to drive renewals and growth. Ensure team activities align with Signature obligations and Account Success goals. What You Need Minimum 5 years front‑line leadership in customer success or related roles. Proven track record managing custom customer experiences. Strong cross‑functional collaboration skills across multiple internal teams. Ability to influence and communicate with C‑level executives. Expertise in risk management and proactive resolution. Demonstrated success driving Customer Success Score, Satisfaction, and Signature adoption metrics. Comfortable working AMER shifts (6:30 PM – 3:30 AM). Good to Have Knowledge of specific Salesforce cloud lines of business. Skilled at facilitating difficult conversations and handling objections. Experience in extracurricular leadership, military, or volunteer roles. The Opportunity Salesforce employs AI tools to screen resumes, but final hiring decisions are made by humans. The company