Customer Service Representative I

Job Title: Customer Service Representative I

Reports To: Team Leader, Customer Service

Location: Bangalore

Roles & Responsibilities

• Perform order management activities for assigned regions using the applications used by the function
• Ensure adherence tol procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met
• Make sure to achieve daily turnaround time for orders as per set TAT guidelines
• Ensure adherence to all internal / external processes defined
• Proactively brings up issues that can potentially hamper the business processes

Other Requirements

• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
• 0-2 years’ Experience
• Requires strong digital literacy, including Microsoft office
• Display excellent verbal and written communication and social skills.
• Highly detailed with good accuracy
• Ability to work in fast pace environment
• Flexible to work in Night Shifts