Job Title: Customer Service Representative I
Reports To: Team Leader, Customer Service
Location: Bangalore
Roles & Responsibilities
- Perform order management activities for assigned regions using the applications used by the function
- Ensure adherence tol procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Make sure to achieve daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively brings up issues that can potentially hamper the business processes
Other Requirements
- Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
- 0-2 years’ Experience
- Requires strong digital literacy, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly detailed with good accuracy
- Ability to work in fast pace environment
- Flexible to work in Night Shifts