Language Expert – German

Your role in a nutshell

You will be a part of our global language expert network, supporting us in interacting with regional partners, authorities, and customers. n this exciting role, you’ll provide real-time interpretation and translation to bridge our English and German-speaking worlds. You’ll translate documents and materials to resonate across cultures. Your exceptional bilingual skills will facilitate understanding in meetings, trainings, and events.

Core responsibilities

• Managing German as well as English Language (voice and non- voice) support along with translations of documents.
• Providing assistance to the clients/employees over calls, emails, tickets and chat and any other line of communication. Track incoming employee queries and resolve them within the SLA.
• Ensure translated content conveys original meaning and tone.
• Follow communication “scripts” when handling different business scenarios.
• Performing transactions on client HRIS systems or any other platform.
• Following Quality processes thoroughly – checklists, Standards etc.
• Adhere to the process guidelines published and amended from time to time.
• Build sustainable relationships and engage with customers to enhance overall customer experience.
• Perform and document the root cause analysis to resolve escalated issues and implement appropriate action plans.
• Manage multiple projects and deadlines while maintaining high-quality work.
• Maintain confidentiality and protect the integrity of sensitive information.
• Extending support where language expertise is required for (across organization) basis the availability and alignment with manager.

Experiences and Skills

Past Experience:

• Worked as a language expert for voice and non- voice support (Preferred but not mandatory)
• Customer service experience.

Education and Certification Background:

• Any university/college graduate degree.
• Proficiency Level in German-C1/B2

Other qualifiers:

• Verbal communication (Must know English & German)
• Good Listening and comprehension skills
• Time-management and interpersonal skills
• Client-centric and customer service oriented
• Must possess an eye for detail
• Professionalism
• Calling Etiquettes
• Advanced MS Excel Skills

Expectations:

• Someone who has worked in a corporate environment and has worked in a similar role will be preferred.
• Professional qualification attained in the language domain/ Certification level should be “professional”
• Be a team player and contribute towards the deliverables of the entire project.
• Should be ready to work from the office and for stipulated hours.
• Should showcase professional behaviour and uphold company policies and guidelines.
• Capability to perform tasks autonomously and handle multiple responsibilities concurrently.
• Strong focus on precision and a dedication to delivering excellent work.

Work Culture

• At Neeyamo, every employee will be deemed a kNight where qualities such as fairness, integrity, mutual respect, performance, and ethics are held in high regard
• Each kNight at Neeyamo is selected through a rigorous screening process to ensure deserving candidates join the organization.
• Neeyamo’s relatively young workforce is always seen to infuse a lot of energy on the floor – with several events and programs.
• The organization offers a multicultural work environment that enables everyone to excel beyond pre-defined geographic boundaries.