Your role in a nutshell
You will be a part of our global language expert network, supporting us in interacting with regional partners, authorities, and customers. n this exciting role, you’ll provide real-time interpretation and translation to bridge our English and German-speaking worlds. You’ll translate documents and materials to resonate across cultures. Your exceptional bilingual skills will facilitate understanding in meetings, trainings, and events.
Core responsibilities
- Managing German as well as English Language (voice and non- voice) support along with translations of documents.
- Providing assistance to the clients/employees over calls, emails, tickets and chat and any other line of communication. Track incoming employee queries and resolve them within the SLA.
- Ensure translated content conveys original meaning and tone.
- Follow communication “scripts” when handling different business scenarios.
- Performing transactions on client HRIS systems or any other platform.
- Following Quality processes thoroughly – checklists, Standards etc.
- Adhere to the process guidelines published and amended from time to time.
- Build sustainable relationships and engage with customers to enhance overall customer experience.
- Perform and document the root cause analysis to resolve escalated issues and implement appropriate action plans.
- Manage multiple projects and deadlines while maintaining high-quality work.
- Maintain confidentiality and protect the integrity of sensitive information.
- Extending support where language expertise is required for (across organization) basis the availability and alignment with manager.
Experiences and Skills
Past Experience:
- Worked as a language expert for voice and non- voice support (Preferred but not mandatory)
- Customer service experience.
Education and Certification Background:
- Any university/college graduate degree.
- Proficiency Level in German-C1/B2
Other qualifiers:
- Verbal communication (Must know English & German)
- Good Listening and comprehension skills
- Time-management and interpersonal skills
- Client-centric and customer service oriented
- Must possess an eye for detail
- Professionalism
- Calling Etiquettes
- Advanced MS Excel Skills
Expectations:
- Someone who has worked in a corporate environment and has worked in a similar role will be preferred.
- Professional qualification attained in the language domain/ Certification level should be “professional”
- Be a team player and contribute towards the deliverables of the entire project.
- Should be ready to work from the office and for stipulated hours.
- Should showcase professional behaviour and uphold company policies and guidelines.
- Capability to perform tasks autonomously and handle multiple responsibilities concurrently.
- Strong focus on precision and a dedication to delivering excellent work.
Work Culture
- At Neeyamo, every employee will be deemed a kNight where qualities such as fairness, integrity, mutual respect, performance, and ethics are held in high regard
- Each kNight at Neeyamo is selected through a rigorous screening process to ensure deserving candidates join the organization.
- Neeyamo’s relatively young workforce is always seen to infuse a lot of energy on the floor – with several events and programs.
- The organization offers a multicultural work environment that enables everyone to excel beyond pre-defined geographic boundaries.