Operations manager

Full Time

iOPEX

  • To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity
  • Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team
  • Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers
  • Suggest process improvements, Value Adds and Improvement plans as required
  • Attend Weekly Review with Client
  • Ensure all Company policies and procedures are implemented consistently and fairly.
  • Implement best practices on the floor
  • Monitoring, coaching and feedback, the responsibility to ensure Top-notch customer experience in every call
  • Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms
  • Compliance to log-in, log out & scheduled breaks of agents
  • Conducting performance appraisal for the team
  • Mentor team members to bring out the best among them

To apply for this job please visit www.growatiopex.com.

Similar Jobs to Apply
  • MakeMyTrip
    Gurugram, Haryana, India

    About the Role: In the ever-evolving and customer-centric e-commerce industry, content and communication play a vital role in retention and acquisition of customers, in turn aiding in accelerating
  • eClerx
    Mumbai

    About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver t
  • cognizant
    Bangalore

    Responsibility: Service Execution:  Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Run books with business impact understanding.  Ensure stated
  • sap
    Bangalore

    What you’ll do SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud custo