Home>Mumbai/Pune/Chennai & Noida>Trainee -Infrastructure Management Support (IMS)

Trainee -Infrastructure Management Support (IMS)

Full Time

Hexaware Technologies Limited

  • Full Time
  • Mumbai/Pune/Chennai & Noida
  • CTC INR 300,000.00 per Annum USD / Year
  • Applications have closed
  • Salary: CTC INR 300,000.00 per Annum
Get similar alerts Join Prepintro on Telegram
  1. Excellent verbal and written communication in English is must
  2. Should have basic knowledge on ITIL process and international Client handling over the phone and email
  3. Meet established service level metrics for call response, technical support and customer service
  4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  6. Follow and complete IT Service desk opening and closing checklists
  7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
  11. Candidates should be open to work in 24*7 shifts environment
  12. Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
🔔 Get Job Alerts on Telegram
Similar Jobs to Apply
  • Engineer II – Automation, Java / C#
    TJX India
    India
    Join a fast‑moving Global Merchandising Solution Delivery team that builds the software directing millions of products worldwide. You'll focus on expanding automated test coverage for core buying sy
  • QA Engineer
    IQVIA
    Bangalore
    Join a dynamic quality assurance team that drives reliable software releases through rigorous testing and close collaboration with cross‑functional stakeholders. You will work in an Agile environmen
  • DevOps Engineer
    Accenture
    Bengaluru
    Join a fast‑moving team that builds modern development tools and infrastructure, ensuring seamless CI/CD, cloud, and container orchestration for SAP solutions.What You'll DoDesign and implement
  • Test Automation Engineer
    Accenture
    Chennai
    You’ll apply quality processes and automation tools to enhance testing products, managing end‑to‑end quality engineering with a focus on accuracy and control. The position involves collaborating