Home>Mumbai/Pune/Chennai & Noida>Trainee -Infrastructure Management Support (IMS)

Trainee -Infrastructure Management Support (IMS)

Full Time

Hexaware Technologies Limited

  • Full Time
  • Mumbai/Pune/Chennai & Noida
  • CTC INR 300,000.00 per Annum USD / Year
  • Applications have closed
  • Salary: CTC INR 300,000.00 per Annum
Get similar alerts Join Prepintro on Telegram
  1. Excellent verbal and written communication in English is must
  2. Should have basic knowledge on ITIL process and international Client handling over the phone and email
  3. Meet established service level metrics for call response, technical support and customer service
  4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  6. Follow and complete IT Service desk opening and closing checklists
  7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
  11. Candidates should be open to work in 24*7 shifts environment
  12. Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
🔔 Get Job Alerts on Telegram
Similar Jobs to Apply
  • Platform Engineer
    Aptiv
    Bangalore
    Major Accountabilities:Conduct code quality assessments and security reviews to identify and address vulnerabilities and code defects early in the development lifecycle.Implement and enforce coding st
  • Radar Front End Lead Engineer
    Aptiv
    Bangalore
    Join a team that’s building the next generation of automotive radar systems to enable safer, zero‑emission mobility. You’ll lead the development of radar front‑end software, collaborating with
  • Sr Engineer I – QA Automation
    Aristocrat
    Noida
    Join a fast‑growing iGaming team delivering flawless experiences to millions. As a senior QA engineer you’ll own automated and manual testing, driving quality across UI and API layers.What You'l
  • REMOTE (INDIA): Backend Engineer- SaaS platform
    Marrina Decisions
    India
    Join a fast‑growing team building a high‑traffic SaaS platform that powers campaign generation, template storage, and credit‑based billing. You’ll own backend services, ensuring reliability, s