Home>Mumbai/Pune/Chennai & Noida>Trainee -Infrastructure Management Support (IMS)

Trainee -Infrastructure Management Support (IMS)

Full Time

Hexaware Technologies Limited

  • Full Time
  • Mumbai/Pune/Chennai & Noida
  • CTC INR 300,000.00 per Annum USD / Year
  • Applications have closed
  • Salary: CTC INR 300,000.00 per Annum
Get similar alerts Join Prepintro on Telegram
  1. Excellent verbal and written communication in English is must
  2. Should have basic knowledge on ITIL process and international Client handling over the phone and email
  3. Meet established service level metrics for call response, technical support and customer service
  4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  6. Follow and complete IT Service desk opening and closing checklists
  7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
  11. Candidates should be open to work in 24*7 shifts environment
  12. Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
🔔 Get Job Alerts on Telegram
Similar Jobs to Apply
  • Director, Data Engineering
    S&P Global
    Hyderabad
    About the Role:Grade Level (for internal use):13The TeamIn partnership with Product Management and Quality Assurance, Other regional leadership in Orion, your team shares a common mission to create pr
  • Data Engineer II
    Mastercard
    Pune
    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone c
  • Platform Engineer
    Aptiv
    Bangalore
    Major Accountabilities:Conduct code quality assessments and security reviews to identify and address vulnerabilities and code defects early in the development lifecycle.Implement and enforce coding st
  • Cloud Engineer 3 – Python, SQL
    Adobe
    Bangalore
    As a Cloud Automation Finops Engineer , you will help build automation, tooling, and data-driven solutions that improve cloud cost efficiency, resource utilization, and cost visibility across AWS and