Home>Mumbai/Pune/Chennai & Noida>Trainee -Infrastructure Management Support (IMS)

Trainee -Infrastructure Management Support (IMS)

Full Time

Hexaware Technologies Limited

  • Full Time
  • Mumbai/Pune/Chennai & Noida
  • CTC INR 300,000.00 per Annum USD / Year
  • Applications have closed
  • Salary: CTC INR 300,000.00 per Annum
Get similar alerts Join Prepintro on Telegram
  1. Excellent verbal and written communication in English is must
  2. Should have basic knowledge on ITIL process and international Client handling over the phone and email
  3. Meet established service level metrics for call response, technical support and customer service
  4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  6. Follow and complete IT Service desk opening and closing checklists
  7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
  11. Candidates should be open to work in 24*7 shifts environment
  12. Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
🔔 Get Job Alerts on Telegram
Similar Jobs to Apply
  • Java backend Technical Specialist
    Birlasoft
    India
    We need a seasoned Java backend engineer who can also handle basic UI tasks, delivering high‑performance web services for enterprise clients. You’ll work alongside frontend teams to ensure seamle
  • creq260760
    Virtusa
    Chennai
    creq260760 – Chennai A new opening in Chennai supports Virtusa’s mission to accelerate business outcomes through deep industry expertise and frictionless technology delivery. The role sits within
  • Lead Data Scientist- AML
    Target
    Bengaluru
    Join a high‑impact team shaping the future of retail through generative AI. You'll lead data‑science initiatives, turning massive data streams into actionable models for Target's global operations
  • Senior Data Engineer – Snowflake DB/Generative AI
    Aspyra HR Services
    Gurugram
    Senior Data Engineer - Snowflake DB/Generative AI – Gurugram This pivotal role builds scalable data architectures powering next-generation AI applications within a dynamic enterprise environment. Y