Epiq
Summary
The role of the IT Support Analyst is to provide 1st level support to internal support teams via uptrends & SolarWinds monitoring tools.
Essential Duties and Responsibilities
- Should be willing to work at 24/7 support
- Create, maintain & update system documentation where required
- Ensure that all incidents and Service Requests are logged into the helpdesk system, ensuring all relevant information of the request is logged in the ticket
Minimum Experience
- Should have basic knowledge on Computers
- Should have basic knowledge on Java & Selenium
- Should have basic knowledge on automation skills
Additional Requirements
- Excellent interpersonal and communication skills
- Should have highly vigilant
- Should be more proactive
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!