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Trainee – TOC Analyst

IT Services

Epiq

  • IT Services
  • Hyderabad
  • Applications have closed
  • R0020745
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Summary

The role of the IT Support Analyst is to provide 1st level support to internal support teams via uptrends & SolarWinds monitoring tools.

Essential Duties and Responsibilities

  • Should be willing to work at 24/7 support
  • Create, maintain & update system documentation where required
  • Ensure that all incidents and Service Requests are logged into the helpdesk system, ensuring all relevant information of the request is logged in the ticket

Minimum Experience

  • Should have basic knowledge on Computers
  • Should have basic knowledge on Java & Selenium
  • Should have basic knowledge on automation skills

Additional Requirements

  • Excellent interpersonal and communication skills
  • Should have highly vigilant
  • Should be more proactive

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

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