Training Support Specialist

Mission Statement:

As Training Support Specialist, within the Transformers Sales Operations team, you will be responsible to create and maintain updated all the necessary training material related to Sales processes and tools, mainly focused on Salesforce.com (SFDC) and Power-BI tools.

Your Responsibilities:

• Supporting the Transformers Sales Operations team on creating all the necessary training material related to the Sales process in SFDC, covering the end-to-end process.
• Develop the training material in different formats, as word/power point/pdf documents, and short self-explicative videos.
• Update Training documentation, develop and standardize the training material and make it accessible to the organization through our SharePoint.
• Make sure that the necessary alignment is done with the different HUB Sales Operations team, the BU Operational Analyst and the CPQ lead in relation to the training needed and the process described on the material, being responsible to organize and coordinate meetings and agreed with the content.
• Reviews and ensures conformance with global and local M&S standards, rules, tools, policies, and processes supporting implementation and monitoring of utilization of M&S processes & tools.
• To provide the necessary support, when needed, to the end-users clarifying how to follow the guidelines in SFDC.
• To understand our PowerBI Dahsboards for being able to develop training materials/videos on how to use it.
• Defines Key Performance Indicators (KPIs) for measuring the training.
• Create an onboarding SFDC training information package to be shared with the new joiners of the transformers team.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

   

Your background:

• A degree from university in Administration, Engineering, or other relevant education.
• The most important aspect to succeed in the role is to have the right attitude and effective communication skills, both with people from inside and outside of the organization.
• Candidate should be driven, well organized, communicative and have passion for training and developing people.
• Experience with formatting and preparing training material is required, covering different formats, such as word documents, powerpoint presentations, and short explanatory videos.
• Learning platform knowledge is needed; this can include familiarity with Learning Management Systems (LMS) or similar tools.
• Experience in Sales Process and Tools Training, especially within the context of SFDC and Power BI will be highly appreciated.
• To understand the different sales tools that we are using in the business unit, such as SFDC/Conga, CPQ, Powershop, e-config and the different configurators (Nextra, Camos, e-config).
• Basic knowledge on the booking process in SAP 4/Hana will be appreciated, mainly to know which information will come from the sales tools directly into the SAP when booking an order.
• Proficiency in English language.